カスタマーサービス

Customer Service

Right of return
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To make use of your right of return, we ask you to send us an email, possibly including the standard form you’ll find at the bottom, via eu-info@theyamazaki.com or via letter/fax.

We ask you to return the product in such way that they can withstand the return shipment without damage, if possible, by using the original packaging.

Refund
Once we have received the return and checked it, the reimbursement will be made in the same way as you paid within 14 days. If you return your entire order, we will also refund the original shipping cost. We will pay you back with the same currency with which you have paid, unless another method agreed with us. You bear the cost of return shipping.
The deadline is met if you send the items before the expiry of the 14-day period. You only have to pay for the goods if any damage is due to an unsafely return of the goods.


Model form for return
(Just fill in this form and return when you want to return from the contract)

To:
Yamazaki Europe GmbH
Immermannstrasse 33
40210 Düsseldorf
Germany
eu-info@theyamazaki.com

- I – We (*) give hereby notice that I / We (*) revoke our agreement on the sale of the following goods:_____________________________________________

- Ordered on (*) / received on (*):
_____________________________________________

- Name /Names (*)of consumer(s):
_____________________________________________

- Address of consumer(s):
_____________________________________________

- Signature of consumer(s) (only if this form is notified in writing):
_____________________________________________

- Date:
_____________________________________________

(*) Cross out what is not applicable