Right of return
Right of return
You have the right to cancel the contract within 14 days of receipt of the parcel(s).
To make use of your right of return, we ask you to contact us via our Contact us form by choosing the Return category. To proceed with your request, please, follow the instructions.
We ask you to return the product(s) in good condition and using the original product packaging.
For UK returns, please contact us to receive a return label.
The label covers shipping and duty costs, but the cost of the label will be deducted from the final refund.
Please note that due to the complexity of UK-EU import/export duty and customs clearance, there are high costs for return shipments, usually starting from 20€ depending on the size and weight of the package.
We appreciate your understanding in this matter.
Once we have received and checked your return, the reimbursement will be processed within 14 days of receipt of the parcel. The reimbursement will be received on the same payment method used to place the order in the first place. In case you return your entire order, we will also refund the original shipping cost.
Yamazaki Europe will pay you back with the same currency with which you have paid, unless another method is agreed upon with us.
You will bear the cost of return shipping. Yamazaki Europe will not provide return labels.
In case the products are received damaged due to an unsafe or inattentive return shipment, you might be charged a fee that will be deducted from your reimbursement.
Please ship your parcel to the following address:
Yamazaki Europe GmbH