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Brand

Inspired by “small-space living” in Japan, Yamazaki creates truly unique, ultramodern products that are mindfully designed to make incremental improvements throughout the home and elevate quality of life.

Yamazaki. Home, simplified.

A household name in Japan, Yamazaki started as a small,
family-run ironing board manufacturer over a century ago. As the needs
of our customers evolved, so did we. 

Today, we sell thousands of
products which run the gamut from elegant leaning ladders to sleek steel
bread boxes. And every year, our in-house team designs a hundred
more—providing unique, innovative solutions tailored to the way we
live. 

We are universally recognized for bringing simplicity, quality, and intelligent, considered design to everyday items.

In addition to our main headquarters in Japan, we currently have offices in USA and Germany.

We are not affiliated with the either the whiskey or flatware brands.

Yamazaki just happens to be a common surname in Japan.

Payment

We announce special offers through our newsletters and social media. Check it out!

We accept the following forms of payment:

• American Express

• MasterCard

• Visa

• PayPal

• Shop Pay

We are unable to accept payment over the phone or through cash.

If you are a business customer, please contact us through the contact form with your VAT ID and order number. VAT will be refunded once your order is fully processed.

Shipping + Delivery

 

<Germany>

€7 - orders less than €100

€5 - orders more than €100

Free - orders more than €150

 

<Austria, Belgium, Czech Republic, Luxembourg, the Netherlands, Poland>

€11 - orders less than €100

€9 - orders more than €100

Free - orders more than €150

 

<Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia,

Lithuania, Malta, Romania, Slovakia, Slovenia, Spain, Sweden, Portugal, Republic of Cyprus>

€15 - orders less than €100

€10 - orders more than €100

Free - orders more than €150

 

<United Kingdom>

€25 - orders less than €150

€15 - orders more than €150

Free - orders more than €200

 

you should not have to pay any additional costs except item and shipping costs to receive your order.

We dispatch all packages with DHL. DHL may forward your package to a local carrier service for the final delivery, depending on your shipping address.

We are unable to accept requests for specific carriers at this time.

Processing and preparation time up to 3 business days (holidays and weekends excl.). Expected delivery duration 4-15 days due to Covid-19 impact.

We are currently shipping from Dortmund, Germany.

Unfortunately, we cannot ship to P.O. Boxes.

Listing a P.O. Box may result in undeliverable packages that get returned to our warehouse.

We ship to EU countries and the UK exclusively.

Please note that we don't ship to the following areas.

Germany
Büsingen 78266
Heligoland 27498

Denmark
The Faroe Islands 100-970
Greenland 3900-3992

Spain
The Canary Islands 35000–35999
Ceuta 51001-51080
Melilla 52001-52080

Finland
The Åland Islands 22100-22820

France
Saint Pierre 97500
Miquelon 97500
New Caledonia 98800
French Polynesia 98714
Wallis and Futuna 98600
French Southern and Antarctic Lands N/A
Martinique 97218-97290
Mayotte 98510-98517
Guadeloupe 93434
Réunion 97400
French Guiana 97300-97347

Greece
Mount Athos 630-86

Italy
Livigno 23030
Campione d`Italia 22060

Netherlands
Aruba N/A
Bonaire 3109, 3720
Curacao N/A
Saba N/A
Sint Eustatius N/A
Sint Maarten N/A

United Kingdom
Gibraltar GX11 1AA
The British Channel Islands GY, JE
Isle of Man IM

Cyprus
Turkish (northern) part of Cryprus 99100-99290

UK is the only country we ship to outside the EU. However, we are actively planning to resume shipping to other non-EU countries as well.

Unfortunately, we do not offer express shipping at this time.

Unfortunately, we do not offer scheduled deliveries.

Order Status

Once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.

Please check spam folders for correspondences from us regarding order updates.

Your order number can be found on your shipping confirmation email. If you've created an account on our website, you can find it there as well.If you're still having trouble locating your order number, Contact Us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.

If you wish to cancel or modify your order, please reach out directly via our contact form at the bottom of this page.Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.

Order Issues

A considerably low percentage of our items arrive damaged or defective. If this is the case with your product, we will certainly replace it!

Please reach out to us using the contact us form at the bottom of this page.

Provide your order number, item name or number, and a photo of the item and if possible parcel box and package.

In many cases, however, issues can be resolved with a quick fix during assembly. We're working on providing clearer instructions in English. In the meantime, our team is happy to assist you in identifying and resolving any issues.

We will try to find the best solution to your situation.

If your tracking number shows as delivered, please allow 24–48 hours for the package to arrive.

Carriers often mark packages as delivered early.

If after a few days the package still has not arrived, we will certainly work to resolve the issue.

If something was missing from your order, please reach out to us using our Contact Us form.

Please reach out to us using the Contact Us form and provide the following details:

• Full name

• Order number

• Photos of the mis-shipped
item(s).

We will be happy to resolve all issues and get the correct item(s) shipped out as soon as we possibly can.

When your package is being transported to your destination country, please wait for your next status update.

If your status has not been updated for 15 days, please contact us through our Contact Form.

Replacement Parts

Lost something during a move? Did a screw roll under the oven?

In many cases, we have replacements available. While we carry quite a few parts, please understand that not every request can be fulfilled.

Please provide as much detail as possible when submitting your request using our Contact Us form.

• Item name (or a link)
• Color
• Part number(s)
• Quantities required
• Where was the item purchased?
• When was it ordered?
• Shipping address

As much as possible, we will honor replacement part requests from other retailers.

If the part is unavailable and more action is required, we may need to request that you reach out directly to the retailer.

Returns

If an item arrives damaged or defective, or you received the wrong products, please see Order Issues section above.

Right of return
You have the right to cancel the contract within 14 days of receipt of the parcel(s).

To make use of your right of return, we ask you to contact us via our Contact us form by choosing the Return category. To proceed with your request, please, follow the instructions.

We ask you to return the product(s) in good condition and using the original product packaging.

Refund
Once we have received and checked your return, the reimbursement will be processed
within 14 days of receipt of the parcel. The reimbursement will be received on the same payment method used to place the order in the first place. In case you return your entire order, we will also refund the original shipping cost.

Yamazaki Europe will pay you back with the same currency with which you have paid, unless another method is agreed upon with us.

You will bear the cost of return shipping. Yamazaki Europe will not provide return labels.

In case the products are received damaged due to an unsafe or inattentive return shipment, you might be charged a fee that will be deducted from your reimbursement.

Please ship your parcel to the following address:

To:
Yamazaki Europe GmbH
Immermannstrasse 3
40210 Düsseldorf
Germany
eu-info@theyamazaki.com

We will refund your original form of payment as soon as possible.

If the whole order is returned, we will also refund the original shipping cost.

Please do not submit returns for the following reasons:

• Damage claims

• Defective products

• Wrong items received

If your return request is outside of these reasons, please submit a request through our Contact Form.

Media Inquiries

Looking to feature one of our products?

Reach out to us through our Contact Us form to set up affiliate links before your article goes live.

Please reach out to us via our Contact Us form.

Select the Media Inquiries option in the dropdown and provide the requested information.

One of our media representatives will reach out to you.

Wholesale + Trade Inquiries

Please be prepared to share a bit about your business.

Please reach out to us using our Contact Us form for wholesale inquiries.

Yes! We offer trade discounts for professionals in a home décor-related field.

Please reach out to us using our Contact Us form.

Please provide the requested information after selecting the Wholesale + Trade option in the form.

We are not accepting new product submissions at this time.

All of our products are designed by our in-house design team in Japan.

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