Yamazaki Home, a Japanese brand with over a century of history, specializes in practical, space-saving household essentials designed to simplify everyday life. Inspired by life in Japan, each product is thoughtfully crafted to enhance organization and efficiency in homes worldwide.
A household name in Japan, Yamazaki began over a century ago as a small, family-run ironing board manufacturer. Today, our collection has expanded to thousands of thoughtfully designed products—from elegant leaning ladder hangers to practical dish racks. Each year, our in-house team continues to create hundreds of innovative solutions, bringing smart, stylish organization to homes around the world. In addition to our main headquarters in Japan, we have offices in the United States and Germany.
No, we are not affiliated with either the whiskey or flatware brands.
"Yamazaki" is simply a common surname in Japan.
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We accept the following payment methods:
・American Express
・Maestro
・MasterCard
・Visa
・PayPal
・Shop Pay
・Apple Pay
・Google Pay
・Klarna (available only for shipments to Germany, the Netherlands, Finland, and Austria)
Please note that we do not accept payment over the phone or in cash.
For business customers:
Please contact us via the contact form, including your VAT ID and order number.
For registered customers:
To obtain your invoice, simply sign in to your account and download it from there.
For customers without an account:
Please create an account here.
Note: Ensure that the email address used for account registration matches the one used for placing your order.
For business customers, please contact us via the contact form, providing your VAT ID and order number. VAT will be refunded once your order has been fully processed.
Germany:
€7 for orders under €100
€5 for orders over €100
Free for orders over €150
Austria, Belgium, Czech Republic, Luxembourg, Netherlands, Poland:
€11 for orders under €100
€9 for orders over €100
Free for orders over €150
Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Spain, Sweden, Portugal, Cyprus:
€15 for orders under €100
€10 for orders over €100
Free for orders over €150
United Kingdom*:
€25 for orders under €150
€15 for orders over €150
Free for orders over €200
*No additional charges, including customs duties, will be applied for deliveries to the United Kingdom.
Shipping Surcharge for Large or Heavy Items:
For large or heavy items, a shipping surcharge will apply. This surcharge is a one-time fee per order, regardless of the number of items purchased. Please refer to the product page for more details on any applicable surcharges.
We dispatch all orders via DHL. Depending on your delivery address, DHL may hand over your package to a local carrier for the final delivery.
At this time, we are unable to accept requests for specific carriers.
Processing Time
All orders are processed within up to 3 business days before shipping.
Estimated Delivery Time (in business days)
Germany: 1–3 days
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands, United Kingdom: 3–6 days
Greece: 6–8 days
Republic of Cyprus: 9–11 days
All orders are currently shipped from our facility in Dortmund, Germany.
If your package is returned to us due to Yamazaki's responsibility, we will reship it to you at no additional cost or issue a full refund for your order.
However, if the return is due to the customer's responsibility (e.g., refusing delivery or not collecting the package from a pickup point), we will require payment for the reshipping cost. Please note that if we are unable to contact you, or if you choose to cancel the order, the return shipping cost will be deducted from your refund.
For oversized items (e.g. TOWER Console Table with Shelf (SKUs 2028/9)), the 25€ overweight shipment fee will be charged again if you choose to have the order resent.
If you decide to cancel the order instead, a 35€ return processing fee, as well as the original shipping cost, will be deducted from your refund.
Unfortunately, we are unable to ship to P.O. Boxes. Providing a P.O. Box as your shipping address may result in undeliverable packages, which will be returned to our warehouse.
We ship exclusively to EU countries and the UK.
However, we are unable to ship to the following areas:
Germany:
Büsingen (78266)
Heligoland (27498)
Denmark:
The Faroe Islands (100-970)
Greenland (3900-3992)
Spain:
The Canary Islands (35000–35999)
Ceuta (51001-51080)
Melilla (52001-52080)
Finland:
The Åland Islands (22100-22820)
France:
Saint Pierre (97500)
Miquelon (97500)
New Caledonia (98800)
French Polynesia (98714)
Wallis and Futuna (98600)
French Southern and Antarctic Lands
Martinique (97218-97290)
Mayotte (98510-98517)
Guadeloupe (93434)
Réunion (97400)
French Guiana (97300-97347)
Greece:
Mount Athos (630-86)
Italy:
Livigno (23030)
Campione d'Italia (22060)
Netherlands:
Aruba
Bonaire (3109, 3720)
Curacao
Saba
Sint Eustatius
Sint Maarten
United Kingdom:
Gibraltar (GX11 1AA)
The British Channel Islands (GY, JE)
Isle of Man (IM)
Cyprus:
Turkish (Northern) part of Cyprus (99100-99290)
If you're located in one of these areas, unfortunately, we cannot process your order.
Currently, the UK is the only country we ship to outside the EU. However, we are actively working on plans to resume shipping to additional non-EU countries in the near future.
Currently, we do not offer express shipping.
Unfortunately, we do not offer scheduled deliveries.
Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your order online through the carrier.
Please ensure to check your spam or junk folders for any emails related to order updates.
Your order number can be found in your shipping confirmation email. If you have an account with us, you can also find it by logging into your account on our website.
If you're still unable to locate your order number, please contact us with the email address used to place the order and/or your shipping address, and we will gladly assist you.
If you need to cancel or modify your order, please contact us directly through the contact form at the bottom of this page. While we will do our best to accommodate your request, cancellations or changes cannot be guaranteed, as we process and ship orders as quickly as possible.
If you place multiple orders in a short period of time, we will contact you via email or phone to confirm if we can combine your orders. If we do not receive a response, we may use our discretion to ship the orders together. For larger quantities of items, we may opt for pallet shipping.
Although damage or defects are uncommon, if your item arrives with any issues, we will arrange for a replacement.
To assist us in resolving the issue, please contact us through the form at the bottom of this page, providing the following details:
- your order number
- the item name or number
- a photo of the item, and if possible, the parcel box and packaging
In many cases, issues can be easily resolved during assembly. We are working on providing clearer instructions in English, and in the meantime, our team is available to help you troubleshoot and resolve any issues.
Important Note: If you return a damaged or defective item without informing us in advance, we will not be able to issue a refund, as responsibility for the damage cannot be determined.
If your tracking number indicates that the package has been delivered, please allow 24–48 hours for it to arrive. Carriers sometimes mark packages as delivered before they actually arrive.
If the package has not been received after a few days, please reach out to us, and we will work to resolve the issue.
If any items are missing from your order, please contact us through our "Contact Us" form. Provide your order number and details of the missing item(s), and we will assist you in resolving the issue.
If you receive items you did not order, please contact us using the "Contact Us" form and provide the following details:
- Full name
- Order number
- Photos of the incorrect item(s)
We will work promptly to resolve the issue and ensure the correct item(s) are shipped to you as soon as possible.
If your package is in transit to your destination country, please allow additional time for the next status update.
If there has been no update for 15 days, please contact us through our "Contact Us" form for assistance.
If your package is returned to us due to delivery issues, we will contact you via email and phone to verify your address and arrange for reshipment. If we are unable to reach you, or if you no longer wish to receive the package, we will issue a refund for the cost of the items only.
In many cases, replacement parts are available. However, please note that we may not be able to fulfill every request, as we do not carry every part for all items.
When submitting a request via our "Contact Us" form, please include as much detail as possible, such as:
- Item name (or a link to the product)
- Color
- Part number(s)
- Quantities required
- Where the item was purchased
- Date of order
- Shipping address
We will make every effort to honor replacement part requests, even if the order was placed with another retailer.
However, if the part is unavailable and further action is needed, we may ask that you contact the retailer directly for assistance.
You have the right to cancel your order within 14 days of receiving your parcel(s).
To initiate a return, please contact us through our "Contact Us" form, selecting the "Return" category. Follow the instructions provided to complete the process.
Important Note: If you receive a damaged or defective item, please notify us as soon as possible. Returns made without prior notice may not be eligible for a refund, as we may be unable to determine responsibility for the damage.
We kindly ask that all items are returned in good condition. Please ensure each item is well-protected for shipping. We recommend using the original outer box, but if it is too large or unavailable, please place the original product packaging inside a sturdy outer box for protection during transit.
For UK returns, please contact us to receive a return label. The label will cover shipping and duty costs, but the cost of the label will be deducted from your final refund. Due to the complexities of UK-EU import/export duty and customs clearance, return shipping costs can be high, typically starting at 20€, depending on the size and weight of the package.
Once we have received and inspected your returned item(s), your refund will be processed within 14 days. The reimbursement will be issued to the original payment method used for your order. If you return your entire order, the original shipping costs will also be refunded.
Refunds are issued in the same currency as your original payment, unless otherwise agreed upon with Yamazaki Home Europe.
Please note:
- You are responsible for the return shipping costs—Yamazaki Home Europe does not provide prepaid return labels.
- If returned items arrive damaged due to improper packaging or handling, a fee may be deducted from your refund to cover the costs.
Please contact us via our "Contact Us" form to establish affiliate links prior to publishing your article.
Please contact us through our "Contact Us" form. Select "Media Inquiries" from the dropdown menu and provide the requested details. A media representative will follow up with you directly.
Please contact us through our "Contact Us" form and select "Wholesale Inquiries" to get started.
Yes, we offer trade discounts to professionals in home décor and related fields. To apply, please contact us through our "Contact Us" form. Select the "Wholesale + Trade" option and provide the requested information.
We are not accepting new product submissions at this time. All Yamazaki Home products are exclusively designed by our in-house team in Japan.
