Privacy Policy

The Yamazaki Corporation and its affiliates, including Yamazaki Europe GmbH and Yamazaki U.S.A, (“Yamazaki”) are the controller for the personal information we process, unless otherwise stated.

Controller’s contact detail

There are several ways you can contact us, including by phone, email, and post.

Our postal address:

Immermannstr. 33, D-40210

Dusseldorf, Germany

Contact number: +49 211 9022 3138

Contact email address: eu-info@theyamazaki.com

How do we get information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have exchanged your business card with us.
You have purchased our products through our online shop.
You have purchased our products through our distributor’s online shop.
You have made an enquiry to us.
You have made an information request to us.
You have applied for a job with us.

We also receive personal information indirectly, in the following scenarios:

You purchase our products through our distributors’ shop and we arrange the delivery for you.
An employee of ours gives your contact details as a contact person for our business relationship.
A recruit agent gives your CV information so that we understand your professional background.

We do not process special category data (i.e. information relating to your ethnicity, gender, nationality, disability, religion, sexual orientation and other diversity-related information) and criminal conviction data. In case we process such data by mistake, we will immediately delete it in a safe way. (e.g. by shredding the record or by digitally delete it from our records)

What information do we collect from you and why?

We collect your business card information (i.e. company name, title, First & Last name, address, company email address, phone number). We use this information to provide you with our services; for example, to contact you, provide you with our advertising and marketing tell you which exhibition we will join next, and invoice you. We keep this information throughout your relationship with us. In other words, we will hold your information as long as you maintain business relationship with us.

When you purchase through our online shop https://theyamazakihome-europe.com/. we collect your name, email, shipping and billing address, payment details, company name, and phone number. Since our online shop runs on the third party’s platform (i.e. Shopify), Shopify collects some additional information about you such as IP address and information about the device and browser you use. Please read Shopify’s privacy policy. We use this information to fulfil your order and deliver our products. We also use this information to offer personalized services to you; for example, to make suggestions to you for other products which we believe you will also be interested in, and to evaluate information on your recent visits to our shop and how you move around different sections of our shop for analytics purposes to understand how people use our shop so that we can make it more intuitive. We hold this information as long as you maintain relationship with us. Some information related to your behavioural information on the shop is processed using cookies. Please read our cookie policy about how we use our cookies.

When you purchase through our distributor’s online shop (i.e. Wayfair), we collect your delivery information (i.e. delivery address, your first and last name, the products you purchased). We use this information to arrange delivery of products according to the order information prepared by our distributor. We hold this information for a couple of days. Once we confirmed the shipment is completed from the stockyard, we shred and delete the information.

When you apply for a job with us, we collect information in your CV (i.e. name, home address, email address and/or phone numbers, date of birth, marital status, nationality, educational and employment history, other information contained within your CV or other documents or information you submit to us) When you are successful, we will store your information according to our privacy policy for our staff. When you are not successful, we will store your information for six (6) months from the date we obtain your information to prepare for any possible inquiries or disputes.

Why are we able to process your information?

If you are located in the EEA, we note that we are generally processing your information in order to fulfil contracts we have with you or with our business partners (e.g. if you make an order through our online shop or Wayfair’s online shop).

When we send direct marketing communications to our prospective customers or when we perform online behavioural marketing, we will ask for your consent. For the consent, you are entitled to give it freely and withdraw it at any time.

For other processing activities, we process your information to pursue our legitimate business interests. We always assess that our business interests do not outweigh your fundamental privacy rights. Where we rely on our business interests to use your personal information, you always have the right to object to our use by contacting us.

We’ll process your personal information to pursue the following legitimate interests, either for ourselves, our partners, or other third parties:

To communicate with prospects and develop new business relationships with them;
To provide communications, marketing, and advertising to our existing customers;
To provide communications with our business partners;
To provide support services with our customers or to answer questions from customers
To improve our services
To make our recruitment decisions

Your data protection rights

Under data protection laws such as General Data Protection Regulations (GDPR), you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. Please note that some rights are only applicable to selective jurisdictions.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

Unless your request is excessive or manifestly unfounded, you are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at eu-info@theyamazaki.com if you wish to make a request,

or contact our helpline on +49 211 9022 3138.

Sharing your information

We will not share your information with any third parties for the purposes of direct marketing.

We share your information internally among Yamazaki group companies to manage our business operations, such as obtaining approval from the head office for hiring new staffs.

We partner with data processors who are third parties who provide elements of services for us. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

We may also share your information in the following circumstances:

to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

Your information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page https://theyamazakihome-europe.com/.

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

How do we keep your personal information secure?

Technical and organisational safeguards

We monitor industry standards on information security management to safeguard sensitive information, such as financial information, employee details and any other personal information entrusted to us. Based on that, we select and use security methods proportionate to our business operation, such as using Transport Layer Security (TLS) to encrypt and protect email traffic, introducing firewall, and providing training about our information handling practices to our staffs.

Sharing data with third parties

When we partner with third parties, our contract always includes security related clauses and ensures the safety of your personal information.

Cookies

A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

We use cookies to recognize your device and provide you with a personalized experience on our websites. Our online shop platform uses cookies as part of its services, for example to operate the shopping cart for our stores. Read more about how our online shop platform uses cookies in their Cookie Policy. You can read about how Yamazaki uses cookies in Yamazaki’s cookie policy, as well.

We use cookies to serve targeted ads from Google, Facebook, Bing and other third-party vendors. We also use cookies, and other information from your browser and/or device to provide you with personalized advertising, ad delivery, and reporting across multiple sessions and devices.

Our third-party advertising partners use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioural advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.

You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.

We may also use web beacons, software development kits, and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

International transfer

If you are located in the EEA, we note that we transfer your information internationally since Yamazaki is a Japanese company and operates globally. We transfer your information to Japan in the course of our business operation. (e.g. recruitment). We rely on this transfer to the adequacy decision by European Commission.

Automated decision-making

While Yamazaki does not perform any automated decision-making, our online shop platform, Shopify uses automated decision-making. We have a contract with Shopify to protect rights and freedom of individuals. For detailed information, please read Shopify’s privacy policy..

Last, but not least…

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Your rights to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at eu-info@theyamazaki.com and we’ll respond.

If you have any concerns about our processing of your personal data, you have the right to lodge a complaint with your local data protection authority.