This privacy notice was updated on 01.10.2019.
This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.
This notice is layered. So, if you wish, you can easily select the reason we process your personal information and see what we do with it.
We’ll tell you:
- why we are able to process your information
- what purpose we are processing it for
- whether you have to provide it to us
- how long we store it for
- whether there are other recipients of your personal information
- whether we intend to transfer it to another country, and
- whether we do automated decision-making or profiling.
The Yamazaki Corporation and its affiliates, including Yamazaki Europe GmbH and Yamazaki U.S.A, (“Yamazaki”) are the controller for the personal information we process, unless otherwise stated.
There are several ways you can contact us, including by phone, email, and post.
Our postal address:
Immermannstr. 33, D-40210
Contact number: +49 211 9022 3138
Contact email address: email@example.com
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have exchanged your business card with us.
- You have purchased our products through our online shop.
- You have purchased our products through our distributor’s online shop.
- You have made an enquiry to us.
- You have made an information request to us.
- You have applied for a job with us.
We also receive personal information indirectly, in the following scenarios:
- You purchase our products through our distributors’ shop and we arrange the delivery for you.
- An employee of ours gives your contact details as a contact person for our business relationship.
- A recruit agent gives your CV information so that we understand your professional background.
We do not process special category data (i.e. information relating to your ethnicity, gender, nationality, disability, religion, sexual orientation and other diversity-related information) and criminal conviction data. In case we process such data by mistake, we will immediately delete it in a safe way. (e.g. by shredding the record or by digitally delete it from our records)
We collect your business card information (i.e. company name, title, First & Last name, address, company email address, phone number). We use this information to provide you with our services; for example, to contact you, provide you with our advertising and marketing tell you which exhibition we will join next, and invoice you. We keep this information throughout your relationship with us. In other words, we will hold your information as long as you maintain business relationship with us.
When you purchase through our distributor’s online shop (i.e. Wayfair), we collect your delivery information (i.e. delivery address, your first and last name, the products you purchased). We use this information to arrange delivery of products according to the order information prepared by our distributor. We hold this information for a couple of days. Once we confirmed the shipment is completed from the stockyard, we shred and delete the information.
If you are located in the EEA, we note that we are generally processing your information in order to fulfil contracts we have with you or with our business partners (e.g. if you make an order through our online shop or Wayfair’s online shop).
When we send direct marketing communications to our prospective customers or when we perform online behavioural marketing, we will ask for your consent. For the consent, you are entitled to give it freely and withdraw it at any time.
For other processing activities, we process your information to pursue our legitimate business interests. We always assess that our business interests do not outweigh your fundamental privacy rights. Where we rely on our business interests to use your personal information, you always have the right to object to our use by contacting us.
We’ll process your personal information to pursue the following legitimate interests, either for ourselves, our partners, or other third parties:
- To communicate with prospects and develop new business relationships with them;
- To provide communications, marketing, and advertising to our existing customers;
- To provide communications with our business partners;
- To provide support services with our customers or to answer questions from customers
- To improve our services
- To make our recruitment decisions
Under data protection laws such as General Data Protection Regulations (GDPR), you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. Please note that some rights are only applicable to selective jurisdictions.
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your information in certain circumstances.
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests.
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
Unless your request is excessive or manifestly unfounded, you are not required to pay any charge for exercising your rights. We have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request,
or contact our helpline on +49 211 9022 3138.
We will not share your information with any third parties for the purposes of direct marketing.
We share your information internally among Yamazaki group companies to manage our business operations, such as obtaining approval from the head office for hiring new staffs.
We partner with data processors who are third parties who provide elements of services for us. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
We may also share your information in the following circumstances:
- to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
- to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
Your information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page https://theyamazakihome-europe.com/.
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
We monitor industry standards on information security management to safeguard sensitive information, such as financial information, employee details and any other personal information entrusted to us. Based on that, we select and use security methods proportionate to our business operation, such as using Transport Layer Security (TLS) to encrypt and protect email traffic, introducing firewall, and providing training about our information handling practices to our staffs.
When we partner with third parties, our contract always includes security related clauses and ensures the safety of your personal information.
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
We may also use web beacons, software development kits, and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
If you are located in the EEA, we note that we transfer your information internationally since Yamazaki is a Japanese company and operates globally. We transfer your information to Japan in the course of our business operation. (e.g. recruitment). We rely on this transfer to the adequacy decision by European Commission.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at email@example.com and we’ll respond.
If you have any concerns about our processing of your personal data, you have the right to lodge a complaint with your local data protection authority.