Payment
What payment methods does Yamazaki Home Europe accept?
We accept the following payment methods:
・American Express
・Maestro
・MasterCard
・Visa
・PayPal
・Shop Pay
・Apple Pay
・Google Pay
・Klarna (available only for shipments to Germany, the Netherlands, Finland, and Austria)
Please note that we do not accept payment over the phone or in cash.
Do your prices include sales tax?
Yes, all prices listed in our online shop are in euros and include both packaging and applicable sales tax (VAT).
Shipping
How much does shipping cost to my country?
Germany:
€7 for orders under €100
€5 for orders over €100
Free for orders over €150
Austria, Belgium, Czech Republic, Luxembourg, Netherlands, Poland:
€11 for orders under €100
€9 for orders over €100
Free for orders over €150
Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Spain, Sweden, Portugal, Cyprus:
€15 for orders under €100
€10 for orders over €100
Free for orders over €150
United Kingdom*:
€25 for orders under €150
€15 for orders over €150
Free for orders over €200
*No additional charges, including customs duties, will be applied for deliveries to the United Kingdom.
Shipping Surcharge for Large or Heavy Items:
For large or heavy items, a shipping surcharge will apply. This surcharge is a one-time fee per order, regardless of the number of items purchased. Please refer to the product page for more details on any applicable surcharges.
Where are Yamazaki Home Europe orders shipped from?
All orders are currently shipped from our facility in Dortmund, Germany.
What is your estimated delivery time?
Processing Time
All orders are processed within up to 3 business days before shipping.
Estimated Delivery Time (in business days)
Germany: 1–3 days
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands, United Kingdom: 3–6 days
Greece: 6–8 days
Republic of Cyprus: 9–11 days
Processing Time
All orders are processed within up to 3 business days before shipping.
Estimated Delivery Time (in business days)
Germany: 1–3 days
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands, United Kingdom: 3–6 days
Greece: 6–8 days
Republic of Cyprus: 9–11 days
Do you offer Express Shipping?
Currently, we do not offer express shipping.
Do you deliver to P.O. Box addresses?
Unfortunately, we are unable to ship to P.O. Boxes. Providing a P.O. Box as your shipping address may result in undeliverable packages, which will be returned to our warehouse.
Unfortunately, we are unable to ship to P.O. Boxes. Providing a P.O. Box as your shipping address may result in undeliverable packages, which will be returned to our warehouse.
Where do you ship to?
We ship exclusively to EU countries and the UK.
However, we are unable to ship to the following areas:
Germany:
Büsingen (78266)
Heligoland (27498)
Denmark:
The Faroe Islands (100-970)
Greenland (3900-3992)
Spain:
The Canary Islands (35000–35999)
Ceuta (51001-51080)
Melilla (52001-52080)
Finland:
The Åland Islands (22100-22820)
France:
Saint Pierre (97500)
Miquelon (97500)
New Caledonia (98800)
French Polynesia (98714)
Wallis and Futuna (98600)
French Southern and Antarctic Lands
Martinique (97218-97290)
Mayotte (98510-98517)
Guadeloupe (93434)
Réunion (97400)
French Guiana (97300-97347)
Greece:
Mount Athos (630-86)
Italy:
Livigno (23030)
Campione d'Italia (22060)
Netherlands:
Aruba
Bonaire (3109, 3720)
Curacao
Saba
Sint Eustatius
Sint Maarten
United Kingdom:
Gibraltar (GX11 1AA)
The British Channel Islands (GY, JE)
Isle of Man (IM)
Cyprus:
Turkish (Northern) part of Cyprus (99100-99290)
If you're located in one of these areas, unfortunately, we cannot process your order.
Order Status
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your order online through the carrier.
Please ensure to check your spam or junk folders for any emails related to order updates.
Where can I find my order number?
Your order number can be found in your shipping confirmation email. If you have an account with us, you can also find it by logging into your account on our website.
If you're still unable to locate your order number, please contact us with the email address used to place the order and/or your shipping address, and we will gladly assist you.
Your order number can be found in your shipping confirmation email. If you have an account with us, you can also find it by logging into your account on our website.
If you're still unable to locate your order number, please contact us with the email address used to place the order and/or your shipping address, and we will gladly assist you.
Can I modify or cancel my order after it’s placed?
If you need to cancel or modify your order, please contact us directly through the contact form at the bottom of this page. While we will do our best to accommodate your request, cancellations or changes cannot be guaranteed, as we process and ship orders as quickly as possible.
If you need to cancel or modify your order, please contact us directly through the contact form at the bottom of this page. While we will do our best to accommodate your request, cancellations or changes cannot be guaranteed, as we process and ship orders as quickly as possible.
What if my package is sent back to you?
If your package is returned to us due to delivery issues, we will contact you via email and phone to verify your address and arrange for reshipment. If we are unable to reach you, or if you no longer wish to receive the package, we will issue a refund for the cost of the items only.
If your package is returned to us due to delivery issues, we will contact you via email and phone to verify your address and arrange for reshipment. If we are unable to reach you, or if you no longer wish to receive the package, we will issue a refund for the cost of the items only.
Damaged, Defective, and Mis-shipped Items & Replacement Parts
What should I do if my order arrives damaged or defective?
Although damage or defects are uncommon, if your item arrives with any issues, we will arrange for a replacement.
To assist us in resolving the issue, please contact us through the form at the bottom of this page, providing the following details:
- your order number
- the item name or number
- a photo of the item, and if possible, the parcel box and packaging
In many cases, issues can be easily resolved during assembly. We are working on providing clearer instructions in English, and in the meantime, our team is available to help you troubleshoot and resolve any issues.
Important Note: If you return a damaged or defective item without informing us in advance, we will not be able to issue a refund, as responsibility for the damage cannot be determined.
What should I do if I received items I didn't order?
If you receive items you did not order, please contact us using the "Contact Us" form and provide the following details:
- Full name
- Order number
- Photos of the incorrect item(s)
We will work promptly to resolve the issue and ensure the correct item(s) are shipped to you as soon as possible.
If you receive items you did not order, please contact us using the "Contact Us" form and provide the following details:
- Full name
- Order number
- Photos of the incorrect item(s)
We will work promptly to resolve the issue and ensure the correct item(s) are shipped to you as soon as possible.
Do you provide replacement parts for your products?
In many cases, replacement parts are available. However, please note that we may not be able to fulfill every request, as we do not carry every part for all items.
When submitting a request via our "Contact Us" form, please include as much detail as possible, such as:
- Item name (or a link to the product)
- Color
- Part number(s)
- Quantities required
- Where the item was purchased
- Date of order
- Shipping address