What is your return policy?
All items must be returned in undamaged condition and in the original packaging within 14 days of receipt. We'll refund the cost of the item and the original shipping charge you paid.
*After 14 days following the date of receipt of the item/s a return is not possible anymore.
Please note that you have to arrange the return shipping by yourself and also pay for the shipping costs. We will issue the reimbursement after having checked your returned item.
To return an item, please reach out to us via firstname.lastname@example.org and be sure to include your name, order number, list of returning items, and the reason for the return. We will then send you the return instruction, please follow the exact instruction to return the item(s).
Yamazaki gift cards are not returnable or refundable.
The cancellation and modification of the order is only possible within 12 hours of the purchase as we pack and ship your item(s) as quick as possible. If it exceeded more than 12 hours, the order should be treated as a return.
What if the damaged item(s) arrived?
In case of damaged items please also reach out to us at email@example.com. Provide your order number, item name or number, and photos illustrating the damaged or defective part. We will issue a reimbursement or send an exchange item (depending on availability) after having checked your returned item. Please follow the exact instruction about the damaged item(s).
What if the wrong item(s) arrived?
Please reach out to us at firstname.lastname@example.org and be sure to include your name, order number, as well as photos of the mis-shipped item(s). We will be happy to resolve all issues and get the correct item(s) shipped out as soon as we possibly can.