Purchase policy
Payment
We accept American Express, Maestro, MasterCard, and Visa. We also accept PayPal, Shop Pay, and Klarna*.
*Klarna is only available for shipments made to Germany, the Netherlands, Finland, and Austria.
The price in our online shop are given in euros and include packaging and the applicable sales tax.
Shipping
<Germany>
€7 - orders less than €100
€5 - orders more than €100
Free - orders more than €150
<Austria, Belgium, Czech Republic, Luxembourg, the Netherlands, Poland>
€9 - orders more than €100
Free - orders more than €150
€10 - orders more than €100
Free - orders more than €150
€25 - orders less than €150
€15 - orders more than €150
Free - orders more than €200
*You will not be charged any additional costs such as custom duty fees to receive your order.
Important note: Please note that for items that are large and heavy, there will be a shipping surcharge which will be applied once per order, regardless of the number of items that you have ordered. You can find more information about the shipping surcharge on the product page.
Our warehouse is in Dortmund. The goods leave our warehouse in perfect condition and are protected against transport damage. Please check the shipping carton for damage before opening it and take pictures of any damage of the packaging.
Most orders dispatch within 72 hours (excluding weekends and holidays) via DHL. Delivery times may vary depending on the shipping address.
Unfortunately, we do not offer expedited shipping at this time.
Unfortunately, we cannot ship to P.O. Boxes. Listing a P.O. Box will delay order processing.
We ship to EU countries and the UK exclusively.
If you are unsure about your zone, please feel free to reach out to our Customer Support via mail: eu-info@theyamazaki-eu.com
Order Status
Once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.
If you need additional assistance with tracking your order, contact us and be sure to include your order number.
Your order number can be found on your shipping confirmation emails.
If you wish to cancel or modify your order, please reach out directly via our contact us or email us at eu-info@theyamazaki-eu.com. The cancellation and modification of the order is only possible within 12 hours of the purchase as we pack and ship your item(s) as quick as possible. If it exceeded more than 12 hours, the order should be treated as a return.
Damaged, Defective, and Mis-shipped Items + Replacement Parts
In case of damaged items please reach out to us at eu-info@theyamazaki-eu.com. Provide your order number, item name or number, and photos illustrating the damaged or defective part. We will issue a reimbursement or send an exchange item (depending on availability) after having checked your returned item. Please follow the exact instruction about the damaged item(s).